Refund Policy

At Nexon, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order or have encountered an issue, we offer refunds under the following conditions:

1. Refund Eligibility

Refunds are available in the following situations:

  • Damaged or Defective Products: If you receive a product that is damaged or defective, you are eligible for a refund.
  • Incorrect Items: If you receive the wrong product, you may request a refund.
  • Change of Mind: Refunds for change of mind are allowed within 7 days of receiving the product, provided the item is unused and in its original packaging. Certain cosmetic items are non-refundable for hygiene reasons (see Non-Refundable Items below).

2. How to Request a Refund

To request a refund, follow these steps:

  • Contact us at info@nexon.pk or call us at +923471010282 within 7 days of receiving your order.
  • Provide your order details and reason for the refund.
  • We will review your request and provide instructions on how to proceed with the refund or return.

3. Conditions for Refund

  • The product must be returned in its original condition (unused, unopened, and with all original packaging).
  • Refunds will not be processed for products that have been used or tampered with unless they are defective or damaged upon arrival.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund via email. If your refund is approved:

  • Credit/Debit Card Payments: Refunds will be credited back to the original payment method within 7 business days.
  • Cash on Delivery (COD): Refunds will be issued via bank transfer or an alternative method agreed upon.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (such as receiving the wrong or damaged product).

5. Non-Refundable Items

The following products are non-refundable:

  • Used or opened cosmetic and personal care products.
  • Items that are returned in a condition that is not resellable.
  • Items purchased on sale or during special promotions.

6. Refund for Lost or Stolen Packages

Nexon is not responsible for lost or stolen packages once they have been shipped. Please ensure that you provide a secure delivery address.

7. Return Shipping Costs

  • If the refund is due to an error on our part (wrong item, damaged product), we will cover the return shipping costs.
  • For other returns (such as change of mind), the customer is responsible for the return shipping cost.

8. Contact Us

If you have any questions or need assistance with your refund, please contact us:

  • Email: info@nexon.pk
  • Phone: +923471010282
  • Address: House #42, Street #1, Muhalla Hafiz Abad, Tehsil Jalalpur Pirwala, Multan