Our Return & Refund Commitment to Customers

At Nexon.pk, we are committed to providing fast, secure, and reliable game top-ups and digital voucher services. Due to the nature of digital products, all sales are generally final. However, we strive to ensure customer satisfaction and provide refunds or support in eligible cases.

Eligibility for Refunds

 Refunds are only considered under the following circumstances:

  • Wrong product or package delivered (e.g., incorrect game currency or voucher).
  • Payment errors or failed transactions where the amount has been deducted but the top-up was not credited.
  • Technical issues caused by our platform preventing successful delivery.

Non-Refundable Cases

 Please note that refunds are not provided in the following situations:

  1. Change of mind after purchase.
  2. Incorrect in-game ID or account details entered by the user.
  3. Any delays or failures caused by third-party payment services.

Partial use of digital currency, vouchers, or game credits.

Refund Process

  • Contact our support team immediately via Email: info@Nexon.pk or Phone/WhatsApp: 0331-7069978 with your order details.
  • Our team will review your request and verify the transaction.
  • If eligible, the refund will be processed using the original payment method within 3–7 business days.
  • Refund decisions are final and subject to verification by Nexon.pk.

     

Customer Support

Our 24/7 customer support team is available to assist you with any issues related to top-ups, digital vouchers, or payment problems. We aim to resolve all eligible refund requests promptly and professionally.

Contact Us

 For any questions regarding our Return & Refund Policy, please contact us:

  • Email: info@Nexon.pk
    Phone/WhatsApp: 0331-7069978